We understand that plans change, and we strive to be as flexible as possible.

1. Cancellation Window: Orders can be cancelled within 12 hours of placement for a full refund.

2. Custom & Personalized Orders: Custom orders, engraved items, or specially commissioned pieces cannot be cancelled once production has begun.

3. Refund Process: Refunds for eligible cancellations are processed within 5–7 business days to the original payment method.

4. How to Cancel: To cancel an order, email us at fine1jewels@gmail.com with your order number and cancellation request.